Refund and Returns Policy

Refund and Returns Policy

Last Updated: 20.10.2024

Thank you for choosing our holiday villa listing service. We strive to offer a smooth experience with our digital products. Please review our policy regarding refunds, cancellations, and returns carefully. By purchasing from our website, you agree to this policy.

1. Digital Product Terms

Our holiday villa listings and related services are digital products, and once your purchase is complete, access to our digital content will be granted within 1-3 business days. Please make sure that this service meets your requirements before purchase.

2. Cancellation Policy

  • Cancellation Period: You may cancel your purchase within 15 days from the date of payment. To request a cancellation, please contact us at [Your Contact Email] with your order details.
  • Eligibility: To be eligible for cancellation, the request must be made before we provide access to the digital product. After access is provided, we cannot process a refund due to the nature of the digital service.

3. Account Activation Timeline

Upon successful payment, please allow 1-3 business days for us to set up your account. You will receive an email confirmation with access details once your account is active.

4. Refunds

Since this is a digital product, refunds are only available in limited circumstances, such as:

  • Technical Issues: If you experience technical issues that prevent access to the product and we are unable to resolve them, you may be eligible for a refund.
  • Errors in Billing: If there is a billing error or a duplicate charge, we will refund the erroneous charge(s).

Refunds will be processed within 7 business days after approval and will be returned to the original payment method.

5. Non-Refundable Situations

We cannot offer refunds under the following conditions:

  • Access Provided: If your account has been created and you have access to the digital product, the sale is considered final.
  • Outside Cancellation Period: If your cancellation request is made after the 15-day period, we cannot issue a refund.

6. Contact Us

If you have any questions or concerns regarding this policy, or if you would like to request a cancellation or refund, please contact us at:

Business Name: Fiksie

Address: Old Bawn Road 6, Tallaght Dublin 24, Ireland

Email: info@croatiavilla.net

Website Form: Croatia Villas